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Acceptable Use Policy

Acceptable Use Policy

The use of services from Host Web Solutions, constitutes agreement to these terms. You may view our Privacy Policy on our website.

1. ACCOUNT SETUP / EMAIL ON FILE

We will set up your account after we have received payment and our fraud screening process is completed. It is your responsibility to provide a valid email address that is not associated with the domain(s) you are registering. All official communication, including abuse or security notices, will be sent to the primary email on file. You must ensure your contact details are accurate and updated at all times.

Providing false contact information may result in immediate termination. For dedicated server or high‑risk orders, government‑issued identification and card verification may be required. Failure to provide verification may result in denial of service.

Ownership: The credit card holder or owner of the PayPal account used for payment is considered the legal owner of the hosting account.

Transfers: We provide free transfer assistance for 30 days from signup. After this period, transfer services may incur fees depending on complexity.

Dedicated IP Allocation: Additional IP requests may require ARIN‑compliant justification. We reserve the right to deny insufficiently justified requests.

Third‑Party Providers: All third‑party services are governed by their respective terms. Host Web Solutions is not liable for issues related to third‑party products or services.

2. CONTENT

All services provided by Host Web Solutions may only be used for lawful purposes under U.S. Federal and State laws. Customers agree to indemnify Host Web Solutions against any claims related to use of our services.

Copyright or trademark infringement, including unauthorized distribution of copyrighted content or counterfeit goods, is strictly prohibited and may result in immediate termination.

Using shared hosting accounts as backup storage is not allowed, except for one cPanel backup.

Examples of Prohibited Content on Shared & Reseller Hosting:

  • Topsites, proxy/anonymizer scripts

  • Pirated software / warez

  • Image hosting scripts (Photobucket‑style)

  • HYIP / Forex / Ponzi / MLM

  • Gambling / Lottery / Escrow / Bank debentures

  • Spam scripts / mail bombers

  • Bruteforce / hacking tools / IP scanners

  • Streaming sports broadcasts (e.g., UFC, FIFA, NFL)

  • File dump/mirror sites (e.g., RapidShare‑type)

  • Sites distributing illegal content or linking to such

  • Any form of child exploitation content (immediate suspension)

Similar restrictions apply to dedicated servers for security reasons.

3. ZERO‑TOLERANCE SPAM POLICY

We strictly prohibit unsolicited bulk email (spam). Accounts sending spam will be terminated without notice. Any service that results in IP blacklisting may incur cleanup fees.

4. PAYMENT INFORMATION

Invoices are billed on a recurring basis unless cancellation is submitted in writing via the cancellation form. Late invoices (10 days past due) incur a $10 fee and may result in suspension.

Domain renewals are final and non‑refundable. Customers must notify support after manual payment.

5. BACKUPS & DATA LOSS

Weekly backups are provided as a courtesy. Customers are fully responsible for data. Host Web Solutions is not liable for data loss.

6. CANCELLATIONS & REFUNDS

We offer a 15‑day money‑back guarantee for first‑time shared and reseller hosting customers. SSL, VPS Server, Dedicated server payments, software installation fees, and domain registrations are non‑refundable.

7. RESOURCE USAGE

Users may not:

  • Use more than 20% CPU for longer than 60 seconds

  • Run unattended server processes

  • Run web spiders, IRC scripts, torrent systems, P2P, gaming servers

  • Run cron intervals under 15 minutes

  • Abuse MySQL resources

Inodes: Accounts exceeding 250,000 inodes may receive warnings or suspension.

8. BANDWIDTH

Exceeding bandwidth limits may result in suspension or upgrade requirements.

9. MONEY BACK GUARANTEE & UPTIME GUARANTEE

Shared/reseller hosting carries a 15‑day guarantee. 99.9% uptime guarantee allows claim for one month credit on downtime outside SLA.

10‑12. RESELLER, SHARED & DEDICATED SERVER RESPONSIBILITIES

Resellers support their own clients. Shared hosting cannot be resold. Dedicated servers are unmanaged, not backed up, and users must maintain their own backups.

13. PRICE CHANGES / 14. COUPONS

Pricing may change at any time. Coupons apply only to first‑time orders.

15. INDEMNIFICATION & ARBITRATION

Customers indemnify Host Web Solutions against legal claims. Disputes are subject to binding arbitration in Texas.

16‑18. DISCLAIMER / LAW ENFORCEMENT / CHANGES

We provide services as‑is with no warranty. We may cooperate with law enforcement. Terms may change without notice.

For questions, contact support@hostwebit.com

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Privacy Policy Last Updated: 01/11/2025 Host Web IT Solutions is committed to protecting your privacy. When you choose to provide personal information to us, you trust that we will handle it responsibly. This Privacy Policy explains how we collect, use, share, and protect your information. By using our website, you consent to the practices described in this policy. 1. Information We Collect Our website uses various forms that customers may complete to request information, products, or services. Through these forms and website interactions, we may collect the following types of information: Contact Information Examples: name, email address, phone number, mailing address. We use this information to: Communicate with you when necessary Send company updates and marketing materials (you may unsubscribe at any time) Improve the content and functionality of our website Financial Information Examples: account numbers, credit card details Used only for billing and service transactions. Identifiers Examples: customer IDs, IP addresses IP addresses help diagnose server issues and manage site operations. Cookies We may use cookies to: Track site usage and promotional effectiveness Recognize returning visitors Information collected through cookies is for internal use only and is never shared outside Whiz Global Solutions. External Links Our site may contain links to third-party websites. Host Web IT Solutions is not responsible for the privacy practices or content of external websites. 2. Data Security We use industry-standard security measures to protect the confidentiality and integrity of customer information. Our safeguards include: Physical, electronic, and managerial security controls Employee confidentiality requirements While we strive to protect your information, no system or method of transmission over the Internet is completely secure. We are not responsible for unauthorized access, data corruption, or misuse of information transmitted to our site. Our Privacy Policy may change as technology evolves. Updated policies will be posted on this website, and continued site use constitutes acceptance of any changes. This policy applies only to information collected online and does not apply to offline data collection or third-party practices. 3. How We Use Customer Information We may share information with selected partners to: Provide details on products or services that may interest you Enable participation in partner programs Notify you about system updates or product enhancements We may share website usage data (not personally identifiable) with advertising partners using pixel tags or clear GIFs to improve our online advertising. In the event of a business transaction (e.g., merger or asset transfer), customer information may be transferred as part of the business assets. We will attempt to notify customers if this occurs. 4. Modifying Your Information Most users may update personal information via their online account control panel. Other users may request changes by contacting our accounting department. 5. Disclosure of Information We do not disclose personal information to third parties except under the following circumstances: When necessary to provide service to a customer To protect the rights and interests of Host Web IT Solutions or its customers When required by law, legal order, or warrant When electronic communications obtained inadvertently appear to relate to criminal activity We do not routinely monitor or censor stored or transmitted communications, but we may block, review, or remove content that violates our Acceptable Use Policy or risks harm to others. Contact Us If you have questions regarding this Privacy Policy or wish to update or remove your information, please visit the Contact Us page.
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